BlogAgency Owner Articles
The 4 Traits of Top Performing Employees
While there may be several responses to a job posting, not every potential hire is going to be the right hire for the agency.
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Get helpful resources, guides, content, and podcasts on insurance, agency ownership, and more by visiting our insurance agency blog and resource center.
224 results in Agency Owner Articles or Agency Staff Articles or Coverage Article or Helpful Tips: For Employees or Helpful Tips: For Hiring or Helpful Tips: For Leadership or Helpful Tips: For Onboarding · page 8 of 10
BlogAgency Owner Articles
How to Prevent a New Hire from Disrupting Your Culture
Finding a talented individual for your agency who also brings valuable insurance experience to the organization can feel like a huge win, especially in a competitive job market.
BlogAgency Owner Articles
4 Steps Account Managers Can Take to Handle Difficult Clients
When working in a customer service role in an insurance agency (or any industry), there is bound to be conflict at some point. It can certainly be frustrating if your goal is to help the customer and they are not responding positively to your efforts.
BlogAgency Owner Articles
The Best Way to Deliver Bad News to a Client
Situations will arise from time to time which requires an employee to have a difficult conversation with a client. Having this conversation can feel especially stressful if they did not have any control over the decisions that were made leading up to that point.
BlogAgency Owner Articles
Help Your Agency Compete for Top Talent In Any Job Market
Attracting and maintaining talent in insurance agencies has been a growing challenge in the industry over the last few years. Smaller agencies may feel they are at a disadvantage against larger brokers when it comes to both what they can offer for salaries and career growth opportunities.
BlogAgency Staff Articles
What Every Account Manager Should Do When Asking for a Raise
If anyone is finding that they are shouldering the majority of the work and not being fairly compensated for their efforts, it's only natural that they may start to feel underpaid and underappreciated.
BlogAgency Owner Articles
Dealing with a Top Producer Driving Account Managers Away
Your agency has a high performing producer bringing in quality business and meeting new business goals year after year. The problem is, there is a revolving door of Account Managers because of this producer’s behavior.
BlogAgency Staff Articles
What Every Agent Needs to Know about Insurance Education
Insurance is a massive industry and even if you focus on a specific niche, there is still an endless amount of information you can consume.
BlogAgency Owner Articles
How Multitasking is Killing Efficiency And 3 Tips to Avoid It
Multitasking can have a significant impact on both efficiency and quality of work which can impact the quality of service clients are receiving.
GuidesAgency Owner Articles
4 Keys to Learning and Development in a Remote Workplace
In the past, in-person training worked well at most insurance agencies. However, with remote work on the rise over the past few years and a significant spike as a result of COVID-19, in-person training may no longer be the best option.
BlogAgency Owner Articles
Attract Top Talent with Career Roadmapping
The top employees at an agency want to know what their career opportunities are within the company therefore, creating a program focused on the continued success of employees is essential to developing and retaining top performers.
BlogAgency Owner Articles
3 Quick Tips for Engaging and Retaining Customers
A critical component to the success of an insurance agency is retention. While an agency needs to bring in new business to continue growing, it is far more cost-effective to retain customers than it is to acquire new ones. In fact, agencies cannot grow if customers are leaving as quickly as they are coming in.
BlogAgency Owner Articles
The Value of Commercial Insurance Producer Training
General education courses may serve a purpose for a while when agents are first beginning their careers and getting acclimated to the business, but the value of those types of courses will diminish over time. Once agents have learned the basics, it will be important to find the right commercial insurance producer training that will help them to truly develop in their sales role.
BlogAgency Owner Articles
Sales Training for Insurance Agents
Explore the best options for high-quality sales training for insurance agents, including Total CSR's own sales training for insurance agents program.
BlogAgency Owner Articles
What Are Commercial Insurance Courses?
General insurance education will work for certain phases of an insurance agent’s career. However, as agents develop in their role it is important to provide training that helps them continue to build knowledge within their area of focus.
GuidesAgency Owner Articles
The Quick Guide to Delivering Meaningful Feedback
When it is delivered effectively, it can help employees improve. However, done poorly, it can hurt future performance and progress towards goals.
BlogAgency Owner Articles
Bitterness is the Byproduct of a Dysfunctional Workplace Bias
Industries and workplaces all over the world are seeing a rise in diversity. As this happens, it becomes more and more critical for your employees to be able to work effectively with people that represent different genders, sexual orientations, backgrounds, race, and age.
BlogAgency Owner Articles
6 Reasons Why Curious People Make Great Agency Leaders
Individuals who approach their work and how it impacts the agency with curiosity play a significant role in advocating for growth and success in their role as well as the entire organization.
BlogAgency Owner Articles
Effective Crisis Management for Agency Owners
Managing a crisis can be a tough and challenging time for everyone involved. A crisis will uncover aspects of your leadership skills that even you are not aware of or prepared for. While you can’t control a crisis, you can control how you respond to it.
BlogAgency Owner Articles
Commercial Insurance Classes Online
While general education is suitable for licensing, specified learning opportunities are important to properly educate agents in the lines of business they will be working in. Continuing education can be secured in a traditional classroom setting or through online courses.
BlogAgency Owner Articles
Commercial Insurance Agent Training
Learn here about options for commercial insurance training for yourself or your staff, whether you are an owner, manager or employee at an insurance agency.
BlogAgency Staff Articles
What Is a Certified Insurance Service Representative?
A Certified Insurance Service Representative (CISR) is a certification program for insurance agents who desire to provide the best kinds of customer service possible.
BlogAgency Staff Articles
What is the Certified Insurance Service Representative Program?
A Certified Insurance Service Representative program is a certification program for insurance agents to provide the best kinds of customer service possible.
BlogAgency Staff Articles
What is the Certified Insurance Counselor Program?
Explore the Certified Insurance Service Representative (CISR) program at Total CSR. Enhance your insurance expertise with specialized courses and examinations, and earn a globally recognized designation to boost client trust and career growth.
