Agency Owner ArticlesHelpful Tips: For Leadership

How to Prevent Top Producers from Causing Agency Turnover

Learn strategies to prevent top producers from causing turnover issues in your insurance agency: establish clear expectations, foster transparency, and promote collaboration to maintain a healthy team dynamic.

Trenton BerryApril 20, 2021Updated August 15, 20251 min read

Empty conference room in an insurance agency

Part 1: The top producer is causing major staff turnover issues Intermission: Justin tries Lagavulin 16 Part 2: An account manager has to hand bad news to the insured, and it was the agency's fault

About the author

Justin Goodman

With two decades of experience in the insurance industry, Justin is the co-founder and CEO of Total CSR and the co-founder and Managing Director of Project 55. By the age of 29, Risk and Insurance Magazine recognized him as one of the nation’s top five construction insurance experts. He has also been named to Insurance Business Magazine’s Hot 100 and was most recently honored as the 2024 Insurance Journal Agent of the Year.

Through his leadership at Total CSR, Justin has trained more than 100,000 CSRs, account managers, and producers, driven by his passion for developing the next generation of insurance professionals. When not spending time with his family, he dedicates his free time to speaking at industry events and advising agency owners across the country.

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