BlogHelpful Tips: For Hiring
Insurance Account Manager Salary and CSR Pay Guide for 2026
Insurance account manager salary and CSR pay data for 2026 from BLS, what drives pay, how to build pay bands, and how CSRs grow into account managers.
Essential Resources & Blogs for Insurance Agency Success
Explore Total CSR's blog archives for insights, tips, and resources tailored to insurance agency success. Stay informed with expert articles and industry updates.
8 results in Helpful Tips: For Hiring within Blog
BlogHelpful Tips: For Hiring
The Insurance Agency Hiring Process: A Step-by-Step Playbook
Eight hiring steps for insurance agencies: plan the role, source and screen CSR candidates, interview with structure, run the required checks, and onboard.
BlogHelpful Tips: For Hiring
Insurance CSR Interview Questions: 25 Customer Service Questions That Predict Success
25 interview questions for insurance CSR candidates, grouped by skill, with what each one reveals, what a strong answer sounds like, and how to score it.
BlogHelpful Tips: For Hiring
Insurance 101: What New Hires Need to Know
Insurance 101 for new agency hires: how insurance works, common coverage types, health plan basics, and the terminology you will use with clients in week one.
BlogAgency Owner Articles
How to Know When it's Time to Hire in Your Agency
Whether an agency is overstaffed or understaffed will impact the organization, and both can cause stress for different reasons.
BlogAgency Owner Articles
Help Your Agency Compete for Top Talent In Any Job Market
Attracting and maintaining talent in insurance agencies has been a growing challenge in the industry over the last few years. Smaller agencies may feel they are at a disadvantage against larger brokers when it comes to both what they can offer for salaries and career growth opportunities.
BlogAgency Owner Articles
Attract Top Talent with Career Roadmapping
The top employees at an agency want to know what their career opportunities are within the company therefore, creating a program focused on the continued success of employees is essential to developing and retaining top performers.
BlogAgency Owner Articles
Make the Most of New Hire Trial Periods
Implement a structured 30-60-90 day trial period for new hires in your insurance agency to ensure cultural fit, provide clear expectations, and facilitate smooth integration, enhancing long-term retention and performance.
