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115 results in Agency Staff Articles or Helpful Tips: For Employees or Helpful Tips: For Training · page 5 of 5
BlogAgency Owner Articles
Situations will arise from time to time which requires an employee to have a difficult conversation with a client. Having this conversation can feel especially stressful if they did not have any control over the decisions that were made leading up to that point.
BlogAgency Staff Articles
If anyone is finding that they are shouldering the majority of the work and not being fairly compensated for their efforts, it's only natural that they may start to feel underpaid and underappreciated.
BlogAgency Staff Articles
Insurance is a massive industry and even if you focus on a specific niche, there is still an endless amount of information you can consume.
BlogAgency Owner Articles
Multitasking can have a significant impact on both efficiency and quality of work which can impact the quality of service clients are receiving.
GuidesAgency Owner Articles
In the past, in-person training worked well at most insurance agencies. However, with remote work on the rise over the past few years and a significant spike as a result of COVID-19, in-person training may no longer be the best option.
BlogAgency Owner Articles
A critical component to the success of an insurance agency is retention. While an agency needs to bring in new business to continue growing, it is far more cost-effective to retain customers than it is to acquire new ones. In fact, agencies cannot grow if customers are leaving as quickly as they are coming in.
BlogAgency Owner Articles
While general education is suitable for licensing, specified learning opportunities are important to properly educate agents in the lines of business they will be working in. Continuing education can be secured in a traditional classroom setting or through online courses.
BlogAgency Owner Articles
Learn here about options for commercial insurance training for yourself or your staff, whether you are an owner, manager or employee at an insurance agency.
BlogAgency Staff Articles
A Certified Insurance Service Representative (CISR) is a certification program for insurance agents who desire to provide the best kinds of customer service possible.
BlogAgency Staff Articles
A Certified Insurance Service Representative program is a certification program for insurance agents to provide the best kinds of customer service possible.
BlogAgency Staff Articles
Explore the Certified Insurance Service Representative (CISR) program at Total CSR. Enhance your insurance expertise with specialized courses and examinations, and earn a globally recognized designation to boost client trust and career growth.
BlogAgency Staff Articles
In this article, discover the benefits of earning a Certified Insurance Counselor (CIC) designation, plus what it is, and why it matters to your career.
BlogAgency Owner Articles
Enhance your insurance agency's training by incorporating video tutorials. This approach offers digital, focused, repeatable, and consistent learning experiences, catering to the tech-savvy workforce and improving onboarding efficiency.
BlogAgency Owner Articles
Discover effective strategies for training insurance agents: implement structured onboarding, provide hands-on shadowing, utilize online courses, and foster continuous development to enhance performance and retention.
BlogAgency Owner Articles
Empathy, responsibility, and transparency are essential principles for fostering customer loyalty. By integrating these values into your agency's culture, you can build lasting relationships and enhance client retention.
BlogAgency Staff Articles
Combat winter burnout by embracing Total CSR's training solutions, designed to enhance employee engagement and performance during seasonal downtimes.
BlogHelpful Tips: For Employees
Admitted insurance companies are licensed and regulated by state authorities, offering consumer protections like access to state guaranty funds. Non-admitted insurers, or surplus lines carriers, provide coverage for high-risk or unique needs but lack state-backed protections.
BlogAgency Staff Articles
Many agencies have a portion of their client base performing construction operations, and while the premium and resulting commissions can be good for the agency, there are several exclusions involved that can potentially leave a client high and dry when a claim arises.
BlogAgency Owner Articles
Employers are facing significant soft skills gaps, particularly in communication, business acumen, and customer service. Approximately 71% of frontline employees lack these essential skills, despite 75% of employers believing they provide adequate development programs.
