BlogAgency Staff Articles
What is the Certified Insurance Service Representative Program?
A Certified Insurance Service Representative program is a certification program for insurance agents to provide the best kinds of customer service possible.
Essential Resources & Blogs for Insurance Agency Success
Get helpful resources, guides, content, and podcasts on insurance, agency ownership, and more by visiting our insurance agency blog and resource center.
109 results in Agency Staff Articles or Helpful Tips: For Employees or Helpful Tips: For Hiring or Helpful Tips: For Onboarding · page 5 of 5
BlogAgency Staff Articles
What is the Certified Insurance Counselor Program?
Explore the Certified Insurance Service Representative (CISR) program at Total CSR. Enhance your insurance expertise with specialized courses and examinations, and earn a globally recognized designation to boost client trust and career growth.
BlogAgency Staff Articles
What Is a Certified Insurance Counselor Designation And Why Is It Important?
In this article, discover the benefits of earning a Certified Insurance Counselor (CIC) designation, plus what it is, and why it matters to your career.
BlogAgency Owner Articles
Three Driving Principles to Inspire Customer Loyalty
Empathy, responsibility, and transparency are essential principles for fostering customer loyalty. By integrating these values into your agency's culture, you can build lasting relationships and enhance client retention.
BlogAgency Staff Articles
Winter Got You Down?
Combat winter burnout by embracing Total CSR's training solutions, designed to enhance employee engagement and performance during seasonal downtimes.
BlogHelpful Tips: For Employees
Admitted vs. Non-Admitted Insurance Companies: Key Differences
Admitted insurance companies are licensed and regulated by state authorities, offering consumer protections like access to state guaranty funds. Non-admitted insurers, or surplus lines carriers, provide coverage for high-risk or unique needs but lack state-backed protections.
BlogAgency Owner Articles
Improve Your Onboarding Program with These 2 Changes
Enhance your insurance career with the Certified Insurance Service Representative (CISR) program. This nationally recognized designation equips professionals with in-depth knowledge of personal and commercial lines, risk management, and customer service. Earn the CISR by completing five out of nine specialized courses and exams within three years. Stay current with annual updates to maintain your expertise.
BlogAgency Staff Articles
3 Overlooked GL Endorsements for Contractors
Many agencies have a portion of their client base performing construction operations, and while the premium and resulting commissions can be good for the agency, there are several exclusions involved that can potentially leave a client high and dry when a claim arises.
BlogAgency Owner Articles
Make the Most of New Hire Trial Periods
Implement a structured 30-60-90 day trial period for new hires in your insurance agency to ensure cultural fit, provide clear expectations, and facilitate smooth integration, enhancing long-term retention and performance.
BlogAgency Owner Articles
The First 90 Days: Building Strong Employee Relationships
The first 90 days are crucial for new hires. A structured onboarding process that includes clear expectations, proper training, and regular feedback can significantly reduce early turnover and enhance employee engagement.
BlogAgency Owner Articles
Leveraging the Power of Onboarding
Implement a structured onboarding process that covers company culture, rules, collaboration, competencies, and performance. Utilize training sessions, team meetings, and one-on-one discussions to integrate new hires effectively, leading to higher engagement and productivity.
BlogAgency Owner Articles
How Well-Executed Onboarding Springboards Employee Success
Implement a strategic onboarding process that extends beyond orientation: define clear roles, integrate compliance training meaningfully, and establish milestones to support new hires and enhance long-term success.
BlogAgency Owner Articles
Setting Up An Effective New Hire Framework
Implement a structured new hire framework in your insurance agency by providing comprehensive orientation, clear organizational information, regular check-ins, and opportunities for personal connections to enhance employee integration and engagement.
