Advanced Programs

Expertly-Crafted Advanced Coverage Courses for Insurance CSRs

27 – 39 Hours of Training

Commercial Lines

Total CSR’s Advanced Program provides another 30+ hours of coverage training for your experienced team members.

Take your employees to the next level as they take on more responsibilities in your agency.

Commercial Lines

Courses: 6

Estimated Time: 27 – 39 Hours

Designation: Professional Commercial Insurance Advisor (PCIA)

  • Workers’ Compensation
  • General Liability
  • Commercial Auto
  • Property
  • Inland Marine
  • Excess Liability/Umbrella
  • Step-by-step explanation of the policy structure
  • Comprehensive guide to Declarations pages
  • How to read and understand policy language (ISO)
  • Identify common exposures and associated liabilities
  • Utilize real-world examples to explain difficult coverage concepts
  • Recognize gaps in coverage created by policy limitations, conditions, and exclusions
  • Resolve coverage gaps through endorsements
  • Address insurance obligations assumed in contracts
  • Understand proper use of Additional Insureds
  • Ability to professionally advise insureds


"The course material from Total CSR is engaging, thorough, and easily understandable. The variety of media (videos, quizlets, etc.) allows for more active participation and hands-on learning compared to other, more traditional e-learning materials."

Customer since 2019

"Total CSR has been a great training tool and refresher for experienced CSR's; well worth the price and time."

Steve Braser

Hire, Assess, Train and Support
Your Insurance Agency Staff

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