Essential Resources & Blogs for Insurance Agency Success

Articles, podcasts, videos, and industry guides to support
you and your insurance agency

How to Complete the ACORD 129 Form

Agency Staff Articles, Helpful Tips: For Employees, Helpful Tips: For Training

What is an ACORD 129? As you begin a career in insurance, it’s crucial to familiarize yourself with the applications used in the Agency Management System (AMS). This article will delve into the details of the ACORD forms you’ll be using daily to manage client information, with a special emphasis on the ACORD 129 form […]

The Primary and Non-Contributory Endorsement: What It Means and Why It Matters

Coverage Article, Helpful Tips: For Training

Why the Primary and Non-Contributory Endorsement Matters in Insurance and What it Means Insurance professionals often encounter situations where determining the order of coverage can be challenging. The primary and non-contributory endorsement clarifies which insurance policy responds before any other insurance. Understanding the primary insured meaning, how primary and non-contributory insurance functions, and potential pitfalls can reduce disputes when several insurance […]

CG 20 37: Additional Insured for Completed Operations

Agency Staff Articles, Coverage Article

CG 20 37 Explained: Additional Insured Status for Completed Operations The CG 20 37, particularly the latest version CG 20 37 12/19, is a crucial additional insured endorsement form often requested by project owners and general contractors in the insurance industry. This CG 20 37 endorsement, part of the family of additional insured forms developed […]

Understanding the Purpose of Auto Symbol 7 on the Business Auto Policy

Coverage Article, Helpful Tips: For Training

Symbol 7 Auto Coverage and Scheduled Vehicles Vehicles insured under a business auto policy, demonstrating the importance of understanding Auto Symbol 7 as explained in the article. The term symbol 7 auto coverage indicates that a business auto policy covers only the specific autos listed by the insurer. This approach helps businesses looking to control […]

How to Complete the Acord 27 – Certificate of Insurance

Agency Staff Articles, Helpful Tips: For Employees, Helpful Tips: For Training

What is an ACORD 27 Form? When you start working in insurance, it’s vital to get familiar with the forms and applications used in your Agency Management System (AMS). You’ll use these documents daily to manage client information and provide proof of insurance. Read on to learn more about the forms like an ACORD 27 […]

How to Deal With Workplace Dilemmas

Agency Staff Articles, Helpful Tips: For Employees

The day to day operations of an agency can be full of complications of varying degrees. Often it is interpersonal relationships or difficult workplace situations. Both can cause internal and external conflict. It can seem at times that there is no right answer, and even finding the right next step can seem like a losing […]

Total CSR Case Study – From Food Service to Insurance in Less Than 30 Days!

Agency Owner Articles, Helpful Tips: For Hiring, Helpful Tips: For Training

Total CSR followed Lei, a new account manager at Goodman Insurance, as she went through licensing, training, and assessments with Total CSR. Watch how going through our training enabled Lei to outperform industry pros with years of experience!

What Should Agencies Do When a System Conversion Does Not Go as Planned?

Agency Staff Articles, Helpful Tips: For Employees

In this episode Justin & Jordan discuss the steps agencies can take when working through obstacles encountered during an agency management system conversion. They also share thoughts on how a new employee can create the resources they need that will set them up for success in their role. Beverage: Haley’s Sangria Part 1: How can […]

Do Professional Designations Really Matter?

Agency Owner Articles, Helpful Tips: For Leadership, Helpful Tips: For Training

In this episode, Justin and Jordan discuss the various factors agency leaders should consider when developing organization wide goals. They also weigh the pros and cons of the different options available for insurance education and debate the value of professional designations. Beverage: Whiskey Sour Part 1: What should agencies consider when determining goals for the […]

A Producer Tries to Find the Balance Between New Business Activity and Quote to Bind Ratio

Agency Staff Articles, Helpful Tips: For Employees

The Independent Agent podcast gets romantic! Learn about office romances and how to manage pressure from management as a producer in an insurance agency from your favorite brothers. Part 1: An office romance at off-site team building activity Intermission: Justin tries Veuve Clicquot Champagne Part 2: A producer is getting pressure from the agency owner […]