Death By Meetings

Table of Contents

In this episode, Justin and Jordan Goodman of Total CSR discuss how to hold effective meetings, and how to handle unethical behavior by your insurance agency coworkers.

Cocktails: Justin tries a Skinny Jalapeno Margarita

Part 1: An employee wants to know what to do when a co-worker confides in them about unethical behavior

Part 2: How do you get leadership to operate meetings in a constructive manner?

Picture of Justin Goodman
Justin Goodman

With two decades of experience in the insurance industry, Justin is the co-founder and CEO of Total CSR and the co-founder and Managing Director of Project 55. By the age of 29, Risk and Insurance Magazine recognized him as one of the nation’s top five construction insurance experts. He has also been named to Insurance Business Magazine’s Hot 100 and was most recently honored as the 2024 Insurance Journal Agent of the Year.

Through his leadership at Total CSR, Justin has trained over 50,000 CSRs, account managers, and producers, driven by his passion for developing the next generation of insurance professionals. When not spending time with his family, he dedicates his free time to speaking at industry events and advising agency owners across the country.

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Your people want a real path, not more tips.

When staff have structured training instead of tribal knowledge, they move faster, make fewer mistakes, and stop depending on whoever happens to be nearby. See what agencies are doing differently.

"New hires can actually start real work at the end of two weeks."

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