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Updated Aug 8, 2025
These Terms of Service govern your use of the website located at https://totalcsr.com, the Total CSR platform, and any related services provided by Total CSR, Inc.
By accessing or using https://totalcsr.com or any related services, you agree to abide by these Terms of Service and comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing the website or any services provided by Total CSR, Inc.
We, Total CSR, Inc., reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. For material changes, we will provide at least thirty (30) days’ notice via email or platform notification, except where immediate changes are required to comply with law. Continued use of the Product Offering after the effective date constitutes acceptance of the updated Terms.
“Product Offering” means the Total CSR platform, including its features, modules, design, workflows, integrations, and underlying infrastructure, as made available to the Subscriber under their current subscription, together with any updates, enhancements, or modifications made in the ordinary course of business.
“Core Functionality” means essential platform operations, user access management, primary insurance training content, and assessment capabilities integral to the contracted service.
By using this website and/or the Product Offering, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
Remove any copyright or other proprietary notations from any materials and software;
Transfer the materials to another person or “mirror” the materials on any other server;
Use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
Use this website or its associated services in violation of any applicable laws or regulations;
Use this website in conjunction with sending unauthorized advertising or spam;
Harvest, collect, or gather user data without the user’s consent;
Use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties; or
Knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Total CSR, Inc. provides.
By using this website, you warrant on behalf of yourself, your users, and other parties that you represent that you:
Agencies and/or brokerages with two or more offices must purchase an “Enterprise Subscription” based on a per office charge. Failure to do so, or sharing of licenses between offices, will result in immediate termination of product license and subscription.
Agencies and/or brokerages grouped in clusters, networks, alliances, aggregators, or anything similarly defined must subscribe on a per office basis or purchase an “Enterprise Subscription” based on a per office charge. Failure to do so, or sharing of licenses between offices, will result in immediate termination of product license and subscription.
The intellectual property in the materials contained in this website and the Product Offering are owned by or licensed to Total CSR, Inc. and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.
This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service and may be terminated by Total CSR, Inc. at any time.
Notwithstanding any other provision in this agreement, Total CSR, Inc. acknowledges and agrees that any custom training content, proprietary materials, or intellectual property submitted by the client for use within the Total CSR platform shall remain the sole and exclusive property of the client.
Total CSR shall not use, reproduce, distribute, sublicense, or disclose such content for any purpose other than delivering services to the client, and will not incorporate such content into its general offerings or make it available to any third party without the client’s prior written consent.
Total CSR may modify, enhance, or discontinue any aspect of the Product Offering, including design, workflows, and features, at any time. Changes that do not materially diminish the Core Functionality shall not constitute grounds for termination or fee adjustment.
Subscription fees cover access to features available at the time of purchase. Total CSR reserves the right to introduce new features, modules, or integrations that may require separate subscriptions or additional fees, which will be clearly communicated prior to availability.
From time to time, Total CSR may offer features or modules labeled as “Beta” or “Trial.” Such features are provided “as is,” may be modified or discontinued at any time, and are excluded from any warranties.
Total CSR may perform scheduled or emergency maintenance at any time and will use reasonable efforts to minimize downtime. Total CSR shall not be liable for unavailability of the Product Offering due to maintenance, force majeure events, or factors outside its reasonable control.
Our website and the Product Offering are provided on an “as is” basis. To the extent permitted by law, Total CSR, Inc. makes no warranties, expressed or implied, and hereby disclaims all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
In no event shall Total CSR, Inc. or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the Product Offering, even if Total CSR, Inc. or an authorized representative has been notified of the possibility of such damage.
“Consequential loss” includes any indirect loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use, and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.
Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on our website are not comprehensive and are for general information purposes only. Total CSR, Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website or otherwise relating to such materials or on any resources linked to this website.
Total CSR, Inc. has not reviewed all the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by Total CSR, Inc. Use of any such linked site is at your own risk, and you should make your own investigations as to the suitability of those sites.
We may suspend or terminate your right to use our website or the Product Offering, and terminate these Terms of Service, immediately upon written notice for any breach of these Terms.
Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.
For residents in Virginia, we adhere to the Virginia Insurance Continuing Education Course Introduction Statement for the purposes of providing Continuing Education Credit to agents licensed in Virginia. By accepting these terms, you confirm that Total CSR has provided you with this Introduction Statement in accordance with the Virginia Department of Insurance’s Continuing Education requirements.
These Terms of Service are governed by and construed in accordance with the laws of California. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
By creating a user account on Total CSR, you agree to our Terms and Conditions, including our Marketing Communications Policy.
By registering for an account, you are automatically opted in to receive marketing communications, including newsletters, promotions, and service updates via email. If you wish to opt out, you must submit a written request via email to support@totalcsr.com. Opting out of marketing communications does not affect transactional or account-related emails.
During the account creation process, users will be required to acknowledge and agree to these Terms by selecting a checkbox that states:
“By creating a user account, I agree to the Total CSR Terms and Conditions.”
This ensures that all users, including those who do not directly make the purchase, are bound by these Terms.
The subscription term is twelve (12) months and will automatically renew for successive terms unless canceled in writing at least thirty (30) days prior to renewal. Pricing and terms at renewal may be subject to change, including adjustments for inflation based on a recognized consumer price index or similar measure, with notice provided prior to renewal. Multi-year contracts may be available upon request and, where agreed, pricing adjustments for each year of the term may be applied to account for inflation or other market factors.