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Updated Nov 12, 2025
These Terms of Service govern your use of the website located at https://totalcsr.com, the Total CSR platform, and any related services provided by Total CSR, Inc.
By accessing or using https://totalcsr.com or any related services, you agree to abide by these Terms of Service and comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing the website or any services provided by Total CSR, Inc.
We, Total CSR, Inc., reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. For material changes, we will provide at least thirty (30) days’ notice via email or platform notification, except where immediate changes are required to comply with law. Continued use of the Product Offering after the effective date constitutes acceptance of the updated Terms.
“Product Offering” means the Total CSR platform, including its features, modules, design, workflows, integrations, and underlying infrastructure, as made available to the Subscriber under their current subscription, together with any updates, enhancements, or modifications made in the ordinary course of business.
“Core Functionality” means essential platform operations, user access management, primary insurance training content, and assessment capabilities integral to the contracted service.
“Customer Content” means training materials, data, files, and other content submitted to the Service by or for Customer (including uploads and custom course materials).
“Provider Content” means all content provided by Total CSR through the Service, including courseware, documentation, templates, questions, assessments, explanations, images, video, audio, text, and any derivatives or updates.
“Documentation” means usage guides and written policies made available by Total CSR.
“User” means an individual employee or individual contractor of Customer authorized by Customer to access the Service.
“Competitor” means any entity offering insurance-training software, libraries, or services substantially similar to the Service.
By using this website and/or the Product Offering, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
In addition, you agree not to (a) scrape, spider, crawl, or systematically harvest Provider Content; (b) automate access or exceed documented rate limits; (c) share or reuse credentials or permit concurrent use of a single credential; (d) publish, disclose, or misrepresent benchmarks or performance tests; (e) conduct security testing (e.g., penetration testing) without our prior written authorization; or (f) use the Service to build or assist in building a competing product or service.
By using this website, you warrant on behalf of yourself, your users, and other parties that you represent that you:
The Service is not offered to (i) Competitors; (ii) outsourcing/BPO/VA firms delivering training to third parties; or (iii) resellers or content aggregators, unless expressly approved in writing by Total CSR. Total CSR may suspend or terminate accounts created or used in violation of this Section.
Customer shall not, and shall not permit any third party to: (i) use Provider Content, Service outputs, or any portion of the Service to train, fine-tune, retrain, or improve any machine learning model, large language model, foundation model, generative AI, embedding system, or similar technology; (ii) perform or permit text-and-data mining, dataset creation, corpus building, or embedding generation on Provider Content or Service outputs; or (iii) input, upload, or expose Provider Content or Service outputs to any third-party AI/LLM service (including via API, plugin, agent, or prompt) except to the extent Total CSR expressly enables such feature within the Service and identifies a subprocessor contractually prohibited from training on such data. Breach of this Section constitutes irreparable harm, and Total CSR may seek injunctive relief in addition to other remedies. On reasonable notice, Customer will certify compliance and cooperate with investigations of suspected breaches; if Provider Content or outputs were used for model training in violation of this Section, Customer will cease such use, require implicated third parties to purge any resulting data/models/embeddings, and certify remediation in writing.
The intellectual property in the materials contained in this website and the Product Offering are owned by or licensed to Total CSR, Inc. and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.
This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service and may be terminated by Total CSR, Inc. at any time.
Notwithstanding any other provision in this agreement, Total CSR, Inc. acknowledges and agrees that any custom training content, proprietary materials, or intellectual property submitted by the client for use within the Total CSR platform shall remain the sole and exclusive property of the client.
Total CSR shall not use, reproduce, distribute, sublicense, or disclose such content for any purpose other than delivering services to the client, and will not incorporate such content into its general offerings or make it available to any third party without the client’s prior written consent.
Total CSR may modify, enhance, or discontinue any aspect of the Product Offering, including design, workflows, and features, at any time. Changes that do not materially 2
diminish the Core Functionality shall not constitute grounds for termination or fee adjustment.
Subscription fees cover access to features available at the time of purchase. Total CSR reserves the right to introduce new features, modules, or integrations that may require separate subscriptions or additional fees, which will be clearly communicated prior to availability.
From time to time, Total CSR may offer features or modules labeled as “Beta” or “Trial.” Such features are provided “as is,” may be modified or discontinued at any time, and are excluded from any warranties.
Total CSR may perform scheduled or emergency maintenance at any time and will use reasonable efforts to minimize downtime. Total CSR shall not be liable for unavailability of the Product Offering due to maintenance, force majeure events, or factors outside its reasonable control.
Our website and the Product Offering are provided on an “as is” basis. To the extent permitted by law, Total CSR, Inc. makes no warranties, expressed or implied, and hereby disclaims all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
In no event shall Total CSR, Inc. or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the Product Offering, even if Total CSR, Inc. or an authorized representative has been notified of the possibility of such damage.
“Consequential loss” includes any indirect loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use, and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.
Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on our website are not comprehensive and are for general information purposes only. Total CSR, Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website or otherwise relating to such materials or on any resources linked to this website.
Training content is educational only and does not constitute legal, accounting, or coverage advice; Customer is responsible for validating coverage decisions and policy interpretations.
Total CSR, Inc. has not reviewed all the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by Total CSR, Inc. Use of any such linked site is at your own risk, and you should make your own investigations as to the suitability of those sites.
We may suspend or terminate your right to use our website or the Product Offering, and terminate these Terms of Service, immediately upon written notice for any breach of these Terms.
Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.
For residents in Virginia, we adhere to the Virginia Insurance Continuing Education Course Introduction Statement for the purposes of providing Continuing Education Credit to agents licensed in Virginia. By accepting these terms, you confirm that Total CSR has provided you with this Introduction Statement in accordance with the Virginia Department of Insurance’s Continuing Education requirements.
These Terms of Service are governed by and construed in accordance with the laws of California. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
By creating a user account on Total CSR, you agree to our Terms and Conditions, including our Marketing Communications Policy.
By registering for an account, you are automatically opted in to receive marketing communications, including newsletters, promotions, and service updates via email. If you wish to opt out, you must submit a written request via email to support@totalcsr.com.
Opting out of marketing communications does not affect transactional or account-related emails.
During the account creation process, users will be required to acknowledge and agree to these Terms by selecting a checkbox that states:
“By creating a user account, I agree to the Total CSR Terms and Conditions.”
This ensures that all users, including those who do not directly make the purchase, are bound by these Terms.
The subscription terms and conditions are governed by those specified in the accompanying proposal. Following the initial term outlined therein, the subscription will automatically renew for successive twelve (12)-month periods unless canceled in writing at least thirty (30) days before the renewal date. Renewal pricing and terms may change, including adjustments for inflation based on a recognized consumer price index or similar measure, with notice provided in advance. Multi-year renewals may be available upon request, and annual pricing adjustments may apply to reflect inflation or other market factors.