What is the Certified Insurance Service Representative Program?
A Certified Insurance Service Representative
program is a certification program for insurance agents to provide the best kinds of customer service possible. Through this program, an agent or advisor will go through specific courses to understand the exposures and risks involved in every insurance coverage as well as gain the necessary skills and competencies to come up with the coverage decisions that are suitable to the situation of every client.
How Does an Insurance Agent obtain a Certified Insurance Service Representative Designation?
The Certified Insurance Service Representative program consists of 9 courses and examinations including
- Commercial Casualty I
- Commercial Casualty II
- Insuring Commercial Property
- Insuring Personal Residential Property
- Insuring Personal Auto Exposures
- Personal Lines – Miscellaneous
- Life & Health Essentials
- Elements of Risk Management
- Agency Operations
An agent is required to attend any 5 of the 9 courses listed above and pass a multiple choice exam at the end of the course. The Certified Insurance Service Representative coursework is designed to equip all insurance practitioners with all the knowledge they need to do their job effectively. When the agent completes the Certified Insurance Service Representative designation, they will also have the option to move onto obtaining their Certified Insurance Service Representative Elite which requires them to attend and pass the 4 remaining courses in the Certified Insurance Service Representative designation program.
Once the agent has completed all the courses, he or she will receive a certificate and a Certified Insurance Service Representative designation pin to specify their leadership proficiencies and their commitment to demonstrate excellent service to every client they are dealing with. The Certified Insurance Service Representative designation is recognized in all the U.S. and in most countries all over the world.
How Will Obtaining the Certified Insurance Service Representative Designation Benefit the Agent?
- It helps build trust and confidence – a kind of trust that you get even if you haven’t explained anything to the client yet.
- Their certification is a testament to being an expert in the field of insurance.
- This designation lets them earn the respect of other insurance practitioners which helps build credibility with clients and prospects.
- Customers will be assured of getting the best service possible.
- Certified Insurance Service Representative designation designees also have more income potential in their insurance careers
Final Thoughts
Overall, Certified Insurance Service Representative designation is a requirement for delivering the best customer service and the eligibility to attend specialized programs exclusive only for Certified Insurance Service Representative designees. This program is crucial for advancement at work and a more fulfilling career in insurance.
Visit us at Total CSR for more insight on education and professional insurance designations.
About the Author
Justin Goodman has spent the past 20 years in insurance. He is the co-founder and CEO of Total CSR and co-founder and Managing Director of Project 55. By the age of 29, he was recognized as one of the top five construction insurance experts nationwide by Risk and Insurance Magazine. He also was named to Insurance Business Magazine’s Hot 100 and most recently the 2024 Insurance Journal Agent of the Year. Justin has trained over 50,000 CSR’s, account managers and producers through his work at Total CSR. He has a passion for developing the next generation of insurance professionals. When not with his family, he devotes his free time to speaking engagements and advising agency owners across the country.
