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Total CSR Case Study – From Food Service to Insurance in Less Than 30 Days!
Agency Owner Articles, Helpful Tips: For Hiring, Helpful Tips: For Training
Total CSR followed Lei, a new account manager at Goodman Insurance, as she went through licensing, training, and assessments with Total CSR. Watch how going through our training enabled Lei to outperform industry pros with years of experience!
How Can My Small Agency Attract Talent Without The Budget of Larger Firms?
Agency Owner Articles, Helpful Tips: For Hiring, Helpful Tips: For Leadership
Hiring is hard! Learn helpful tips from real agency owners, Justin and Jordan Goodman, on how to hire top talent without a huge budget in this episode of the Independent Agent. Part 1: The account manager does the work and the producer gets paid for it Intermission: Justin tries Green Flash – West […]
How to Keep a Top Producer From Causing Agency Turnover Problems
Agency Owner Articles, Helpful Tips: For Leadership
Part 1: The top producer is causing major staff turnover issues Intermission: Justin tries Lagavulin 16 Part 2: An account manager has to hand bad news to the insured, and it was the agency’s fault
My New Hire Won’t Stop Talking About His Old Agency, And It’s Killing Morale
Agency Owner Articles, Helpful Tips: For Leadership, Helpful Tips: For Onboarding
Justin and Jordan offer helpful tips to insurance agency owners on managing relationships and agency culture in this episode of the Independent Agent. Check out the details below! Part 1: A new hire wants to keep talking about the ways they did things at their old agency. Intermission: Justin tries a Grapefruit Goodman Part 2: […]
What Should Agencies Do When a System Conversion Does Not Go as Planned?
Agency Staff Articles, Helpful Tips: For Employees
In this episode Justin & Jordan discuss the steps agencies can take when working through obstacles encountered during an agency management system conversion. They also share thoughts on how a new employee can create the resources they need that will set them up for success in their role. Beverage: Haley’s Sangria Part 1: How can […]
Do Professional Designations Really Matter?
Agency Owner Articles, Helpful Tips: For Leadership, Helpful Tips: For Training
In this episode, Justin and Jordan discuss the various factors agency leaders should consider when developing organization wide goals. They also weigh the pros and cons of the different options available for insurance education and debate the value of professional designations. Beverage: Whiskey Sour Part 1: What should agencies consider when determining goals for the […]
My Agency is Requiring Me to Pay the SIR on an E&O Claim Caused by My Account Manager
Agency Owner Articles, Helpful Tips: For Leadership
Is this fair?? Justin and Jordan discuss the who needs to pay the SIR on an E&O claim in this scenario. Also, do outsourcing companies work? Find out in this episode of the Independent Agent. Part 1: We started utilizing an outsourcing company, but my account managers say they are busier than ever Intermission: Justin […]
A Producer Tries to Find the Balance Between New Business Activity and Quote to Bind Ratio
Agency Staff Articles, Helpful Tips: For Employees
The Independent Agent podcast gets romantic! Learn about office romances and how to manage pressure from management as a producer in an insurance agency from your favorite brothers. Part 1: An office romance at off-site team building activity Intermission: Justin tries Veuve Clicquot Champagne Part 2: A producer is getting pressure from the agency owner […]
What To Do When Processes and Personalities Don’t Mix
Agency Owner Articles, Helpful Tips: For Leadership
In this episode, Justin and Jordan provide insight on steps agencies can take to simplify the quoting process in a way that will ultimately use everyone’s time more efficiently and drive more consistent results. They also share their thoughts on importance of navigating personality differences and focusing on appreciating skills that colleagues bring to the […]
The Struggle is Real When Attempting to Understand Reports From the AMS
Agency Owner Articles, Helpful Tips: For Leadership
In this episode, Justin and Jordan discuss the challenges agency leaders face when trying to decipher confusing reports from the agency management system. They also share their thoughts around flexible scheduling and creating a consistent standard throughout the company. Beverage – BuzzBallz Horchata Part 1: How do agency leaders translate report data into effective action? […]