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Three Driving Principles to Inspire Customer Loyalty
Agency Owner Articles, Helpful Tips: For Employees
Whether you work in the insurance industry or any other industry, several key attributes are critical to future business growth. Some of the more prominent are achieving product-market fit, hiring great talent, and offering stellar customer service. Nonetheless, one of the most important (and even underrated) attributes is customer loyalty. Creating a tribe of raving fans […]
Winter Got You Down?
Agency Staff Articles, Helpful Tips: For Employees
Understanding the Difference Between Admitted and Non-Admitted Insurance Companies
Helpful Tips: For Employees
Understanding the Difference Between Admitted and Non-Admitted Insurance Companies Working in the insurance industry, you may come across terminology that appears simple on the surface, yet has much more nuance than initially anticipated. For instance, newer agents sometimes struggle to determine the difference between admitted and non-admitted insurance companies. While some agents may believe that […]
Drastically Improve Your Onboarding Program by Making These 2 Changes
Agency Owner Articles, Helpful Tips: For Onboarding
Drastically Improve Your Onboarding Program by Making These 2 Changes Inevitably, agencies are going to have their new hires sit at a desk and watch another CSR perform his or her/job duties – and they’ll call this “onboarding.” It’s a necessary, but often ill-conceived attempt at a comprehensive onboarding process, but we know that there’s […]
3 GL Endorsements That Generalist Agents Overlook When Dealing With Contractors
Agency Staff Articles, Helpful Tips: For Employees
3 GL Endorsements That Generalist Agents Overlook When Dealing With Contractors Many agencies have a portion of their client base performing construction operations, and while the premium and resulting commissions can be good for the agency, there are several exclusions involved that can potentially leave a client high and dry when a claim arises. It’s […]
Make the Most of New Hire Trial Periods
Agency Owner Articles, Helpful Tips: For Hiring
The First 90 Days: The Importance of Creating Strong Employee-Employer Relationships Early
Agency Owner Articles, Helpful Tips: For Onboarding
Leveraging the Power of Onboarding
Agency Owner Articles, Helpful Tips: For Onboarding
How Well-Executed Onboarding Springboards Employee Success
Agency Owner Articles, Helpful Tips: For Onboarding
How Well-Executed Onboarding Springboards Employee Success The problem with modern employee onboarding is that employers tend to turn the process into an orientation. Robin Erickson, one of the leading experts in the talent acquisition industry, says that often instead of true onboarding employees end up going through, “a two- or three-day whirlwind of compliance-related paperwork, […]
Setting Up An Effective New Hire Framework
Agency Owner Articles, Helpful Tips: For Onboarding
Methods of Creating a Supportive and Effective New Hire Framework A recent review of new hire practices has sparked some interesting discussion about the best methods of integrating new employees within a company. Author Claire Petrie discusses two distinctly different examples of her own personal experience with being a new hire. She also provides key […]