- Features
- Train
Train
We wear these H.A.T.S. so you don’t have to!
New Hire Programs
We’ve identified the top competencies that all new CSRs need.
With 4 in-depth programs, Total CSR covers everything your CSRs need to know to service customers in commercial lines, personal lines and employee benefits.
Our New Hire Programs save agencies $10,000-$15,000 per new employee in training costs.
Advanced Programs
Developing your agency means developing your staff. Suited for CSRs who have already completed all our new hire programs and gained some industry experience, our advanced programs deepen your staff’s insurance knowledge.
Career Development
Your people can be your greatest asset or your greatest liability. Investing in their professional development, increases customer satisfaction and improves office culture.
From entry-level new hires to seasoned managerial staff, your entire team will learn valuable and applicable insights from the Total CSR Professional Development Program.
Custom Courses
Your agency’s internal operations and processes are a crucial part of a new hire training program. That’s why we allow you to create your own custom courses on the topic of your choice. Gain the freedom to train new hires what you want, how you want.
Hire, Assess, Train, and Support
Your Insurance Agency Staff
Hire smarter. Train faster. Transform your agency.
