Professional Development

22 Expertly-Crafted Courses for Both Employees’
and Managers’ Professional Development

For Employees

Employees will learn valuable and applicable insights from the Total CSR Professional Development Program.

For Employees

Courses: 12

Estimated Time: 25 Hours

  • Sexual Harassment Training
  • A Guide to Seeking and Receiving Feedback
  • Working Across Generations and Cultures
  • Project Management 101
  • Transitioning to Remote Work for Employees
  • Difficult Conversations and Escalating Issues
  • Leading Through Difficult Times
  • How to Handle Objections: Getting Customers to Say, “Yes!”
  • A Guide to Effective Meetings and Time Management
  • Resolving Conflict With Coworkers
  • Business Communications
  • Customer Services Essentials
  • Driving Your Career With a Growth Mindset

Get the soft skills you need to become a better employee, including workplace etiquette and customer service essentials.

For Managers

Courses: 10

Estimated Time: 22 Hours

  • Sexual Harassment Training
  • A Guide to Seeking and Giving Feedback
  • A Guide to Effective Meetings and Time Management
  • A Guide to Resolving Team Conflict
  • Transitioning to Remote Work
  • Business Communications
  • Working Across Generations and Cultures
  • Leading Through Difficult Times
  • Project Management 101

Get the soft skills you need as a manager, including giving feedback and project management.

For Managers

Seasoned managerial staff also benefit from the soft-skills training that our Professional Development Programs provide.

Testimonials

"I love how the Total CSR program shows you the importance of seeing things from the other person's perspective."

Rachael Mantooth

"The Soft Skills are great for someone that has never been in a customer service role. But, doesn't hurt for a "seasoned" rep to review things either."

Customer since 2019

Hire, Assess, Train and Support
Your Insurance Agency Staff

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